CELLIConsultoria

Services

Where we create impact

Celli Consultoria works on projects where operational efficiency, costs, processes, people and service levels need to evolve together. Each service is an entry point to the same thing: executive experience applied to improving your operation.

01

Supply Chain & Logistics

More availability. Less inventory. Lower cost.

Assessment and transformation of Supply Chain, logistics and warehousing operations.

Scope

  • Supply Chain assessment
  • Inventory management and optimization
  • Inventory accuracy
  • Supply planning
  • Warehouse management
  • Distribution centers
  • Transportation and distribution
  • Reverse logistics
  • Operational KPIs
  • Logistics cost reduction
02

Procurement & Cost Reduction

Turning purchasing and spend into opportunities to improve results.

Identifying and capturing cost reduction opportunities through spend analysis, negotiation, supplier management and process redesign.

Scope

  • Spend Analysis
  • Strategic Sourcing
  • Supplier negotiation
  • Contract review
  • Supplier management
  • Cost analysis
  • Expense reduction
  • Procurement Transformation
  • Cost-to-Serve
  • Procurement KPIs
03

After-Sales & Service Operations

An efficient after-sales operation reduces costs and increases customer satisfaction.

Expertise built across technical service, repair, warranty, parts and service network operations.

Scope

  • Service operations assessment
  • Technical service networks
  • Repair centralization
  • Repair shop and service provider management
  • Repair Time
  • RMA / DOA
  • Parts management
  • Reverse Logistics
  • SLA
  • CSAT and NPS
  • After-sales cost reduction
04

Operational Transformation

Simpler processes. More efficient operations.

Identifying bottlenecks and redesigning processes to improve productivity, cost, quality and service levels.

Scope

  • Operational assessment
  • Process mapping
  • Process Reengineering
  • Lean and continuous improvement
  • Standardization
  • SOPs
  • Process automation
  • Bottleneck elimination
  • Operating model redesign
  • Transformation management
05

Performance & Business Intelligence

Data only creates value when it leads to better decisions.

Structuring KPIs and management tools to turn operational data into information for decision-making.

Scope

  • KPI definition
  • Executive dashboards
  • Power BI
  • Performance Management
  • SLA
  • CSAT / NPS
  • Supply Chain KPIs
  • Procurement KPIs
  • Financial and operational KPIs
  • Performance routines
06

Executive Advisory

Executive experience for critical decisions.

Support for CEOs, COOs, CFOs and operations leaders on decisions involving costs, processes, Supply Chain, services and operating models — for companies that don't need a full-time executive, but do need experienced guidance on specific decisions.

Scope

  • Strategic operations decisions
  • Operating model review
  • Outsourcing and insourcing
  • Cost structure
  • Supply Chain
  • Procurement
  • After-Sales
  • Performance
  • Operational transformation
07

Talent Acquisition

The right people for every position, from operations to management.

Competency-based recruitment and selection for operational, specialist and management positions — including for opening new operations and structuring the company's recruiting function.

Scope

  • Recruitment for management and operational positions
  • Specialist recruitment
  • Competency-based selection
  • Profile and competency mapping
  • Job descriptions
  • Structuring recruitment & selection processes
  • Recruitment for new operation launches
  • Trainee and internship programs
  • New employee onboarding
08

HR Business Partner

People strategy connected to business goals.

Strategic HR alongside leadership: leadership development, training, talent management and succession, culture and engagement, and organizational change management.

Scope

  • HR advisory to leadership
  • Leadership development
  • Training and capability building
  • Training needs assessment
  • Performance appraisal and 9 Box
  • Talent management and succession
  • Career paths and pay equity
  • Workplace climate, culture and engagement
  • Diversity & Inclusion
  • Organizational change management
  • HR KPIs

Operational Performance Assessment

Before you transform, you need to understand.

An executive assessment for companies that know there is a problem, but need to identify exactly where it is, how much it costs and what can be done about it.

  1. 01

    Understand

    Analysis of the operation, processes, structure, KPIs and key challenges.

  2. 02

    Diagnose

    Identification of bottlenecks, waste, risks and opportunities.

  3. 03

    Quantify

    Estimate of the financial and operational impact of the opportunities identified.

  4. 04

    Prioritize

    Definition of quick wins and structural initiatives.

  5. 05

    Transform

    Implementation roadmap with priorities, owners and KPIs.

Deliverable

Executive assessment + quantified opportunities + action plan

Schedule an assessment