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Results

Experience measured by results

“Throughout my career, I have taken part in transforming domestic and international operations, with a direct impact on costs, productivity, inventory, logistics and customer experience.” — Rogério Celli

The scale of operations

30+ yearsof experience in operations and management
US$150Mannual budget under management
US$10M/monthin procurement
500,000repairs per year
16European operations
97%inventory accuracy

Selected results

42%reduction in high-value parts costs
US$18M/yearin parts cost reduction
US$15M/yearin Supply Chain savings
82% → 97%inventory accuracy
−35%in stockouts
3 days → 1in average repair time
78% → 98%in CSAT
€15Min savings across European operations

The results shown refer to projects and positions held throughout Rogério Celli's professional career — they are not Celli Consultoria client projects.

Results in practice

After-Sales

Parts cost reduction

Samsung Electronics — Brazil · Head of Service Operations

Challenge
High costs for high-value parts in the after-sales operation.
Approach
Mapping the root causes of deviations, reviewing repair processes and creating centralization models.
Result
42%cost reduction
US$18M/yearin savings

Supply Chain

Supply Chain operations transformation

National industrial maintenance operation · Head of Supply Chain

Challenge
Low inventory accuracy, stockouts and high operating costs.
Approach
Reviewing processes, suppliers, inventory, warehouses and logistics.
Result
82% → 97%inventory accuracy
−35%in stockouts

After-Sales

Repair time reduction

Samsung Electronics — Brazil · Head of Service Operations

Challenge
Long average time to complete repairs.
Approach
Redesigning the operation, repair processes and logistics.
Result
3 days → 1in average repair time
78% → 98%in CSAT

Global Transformation

International transformation

Samsung Electronics — global headquarters, South Korea · Global Service Operations Leader

Challenge
Uneven levels of efficiency across European operations.
Approach
Applying and disseminating best practices, performance indicators and operating models.
Result
€15Min savings
16European operations
250regional leaders trained

Cases from Rogério Celli's executive career, at the companies listed — they are not Celli Consultoria client projects.

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